Customer Support

NOTICE: A recent Microsoft update may have caused a file required by our software to fail. If you attempt to run any UTS created Excel add-in and it fails, try the following steps.

  • Close all excel running processes
  • Unregister mscomctl.ocx from your system: [regsvr32 /u mscomctl.ocx]
  • Then re-register it: [regsvr32 mscomctl.ocx]

Providing our valued customers with the highest level of service is our top priority at UTS. That means no complicated voicemail menus to navigate, no phone tag, and no endless hold times.

What you get is highly competent and experienced support staff committed to serving you. Service levels vary based on products and support services purchased.

Hotline telephone support
E-Mail support
Downloadable Service Packs
Product Tutorials
Online User Forums
Product Training
Online Support Bulletin
Extensive Online Help
Product Documentation

When calling for support, please have the product name, version number, and serial number on hand to help us better serve you. The version number is located in the Help/About box.

Technical Customer Support Hours Monday - Friday:

United States
8:00 am to 5:00 pm CST
Telephone:(1) 815-963-2220
Fax:(1) 815-963-8884
Email: support@uts.com

Europe
Friday 9:00 am to 5:00 pm GMT
Telephone:(44) (0) 1234-240-588
Fax:(44) (0) 1234-240-622
Email: euro@uts.com

India
8:30 AM to 4:30 PM UTC
Telephone:(91) (0) 20-2769-1200
Email: sales-india@uts.com

Video Tutorials

Report A Bug

 
United States
  Hours: 8:00 am to 5:00 pm CST
  Telephone: (1) 815-963-2220
  Fax: (1) 815-963-8884
  Email: support@uts.com
Europe
  Hours: 9:00 am to 5:00 pm GMT
  Telephone: (44) (0) 1234-240-588
  Fax: (44) (0) 1234-240-622
  Email: euro@uts.com
India
  Hours: 8:30 AM to 4:30 PM UTC
  Telephone: +91 93716-12493
     
  Email: sales-india@uts.com